Payment Policy for Smartopix

Effective Date: March 20, 2025

At Smartopix, we strive to provide a smooth and secure payment process for all our customers. This Payment Policy outlines the terms and conditions related to the payment methods we accept, billing information, and payment security. By placing an order on our website www.smartopix.com, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure a convenient and safe shopping experience for our customers:

  • Credit and Debit Cards: We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: Customers can also choose to pay via their PayPal account.

  • Apple Pay and Google Pay: We also accept payments through Apple Pay and Google Pay for users who prefer mobile payment options.

  • Other Payment Methods: We may offer additional payment methods from time to time, and any such options will be listed on the payment page at checkout.

2. Payment Processing

When you make a purchase on our website, the payment processing will be securely handled through our third-party payment processors. Smartopix does not store your payment information on our servers. Your payment details are securely transmitted through encrypted channels to ensure that your personal and financial information is protected.

  • Authorization and Verification: Upon placing an order, your payment information will be authorized and verified by your payment provider. If your payment is successfully authorized, the order will be processed and shipped. If there are any issues with payment processing (e.g., insufficient funds, expired credit card), we will notify you to resolve the issue.

  • Order Confirmation: Once payment is successfully processed, you will receive an order confirmation email with the details of your purchase. This confirmation does not guarantee that the order has been shipped, but it serves as acknowledgment that we have received and processed your payment.

3. Pricing and Currency

  • Currency: All prices listed on Smartopix are in U.S. Dollars (USD). We do not currently support other currencies on our website. Please note that international customers may incur additional currency conversion fees charged by their bank or payment provider.

  • Price Changes: Prices for products and services are subject to change at any time. We strive to ensure that all prices listed on the website are accurate, but errors may occasionally occur. In the event of a pricing error, we will contact you to inform you of the issue and provide an opportunity to confirm or cancel the order.

4. Sales Tax

Sales tax will be applied to your order as required by law, based on the delivery address. The applicable tax rate will be calculated during the checkout process. Tax rates may vary depending on your location and the products purchased.

5. Billing Information

You are responsible for providing accurate and complete billing information, including your name, address, phone number, and payment details. By submitting this information, you confirm that you are the authorized user of the payment method and that the payment information is valid.

  • Incorrect Billing Information: If any of the billing information provided is incorrect or incomplete, we reserve the right to cancel or suspend your order. We may also contact you for clarification before proceeding with your order.

6. Payment Security

Smartopix takes your security seriously and implements strict measures to ensure the safety of your payment details. We use SSL (Secure Socket Layer) encryption technology to protect sensitive data, such as credit card numbers and billing addresses, during the transaction process.

Additionally, all payment transactions are processed by trusted third-party payment providers that are compliant with the highest standards of security, including PCI-DSS (Payment Card Industry Data Security Standard).

  • Fraud Prevention: We monitor all transactions for potential fraud. If we suspect fraudulent activity on your account, we may contact you for verification or suspend the order until we have confirmation of the payment’s legitimacy.

7. Payment Declines and Errors

  • Declined Payments: If your payment is declined, we will notify you of the issue and ask you to verify your payment information. You can then choose to update your payment details or use an alternative payment method.

  • Payment Errors: Occasionally, payment processing errors may occur due to technical issues with our payment gateway or your bank. In the event of such an issue, we will promptly inform you and work to resolve the problem as quickly as possible.

8. Refunds and Chargebacks

Refunds will be processed according to our Refund and Return Policy. If a chargeback is initiated by your payment provider or bank, we may be required to investigate the dispute. In such cases, we will work with you and the payment provider to resolve the issue, but any chargeback fees or penalties incurred due to the dispute will be your responsibility.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.

9. Fraud Prevention and Account Security

To protect our customers and prevent fraudulent transactions, Smartopix reserves the right to refuse service, suspend accounts, or cancel orders if we detect suspicious activity or violations of our Terms and Conditions. If we believe there is any fraudulent activity associated with your order, we may request additional information to verify your identity before proceeding with the order.

  • Account Security: We recommend using a strong and unique password to secure your Smartopix account. You are responsible for keeping your account information, including your password, confidential.

10. Contact Us

If you have any questions about this Payment Policy, or if you need assistance with payment-related issues, please contact us at: