Privacy Policy for Smartopix

Effective Date: March 20, 2025

Welcome to Smartopix! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of personal data we collect, how we use and protect it, and your rights regarding your personal data. By using our website, www.smartopix.com, and making purchases, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information in order to provide a seamless and efficient shopping experience. The information we collect includes:

  • Personal Information: When you create an account, place an order, or contact customer support, we collect personal details such as:

    • Name
    • Email address
    • Shipping and billing address
    • Phone number
    • Payment information (e.g., credit/debit card details, PayPal account)

  • Non-Personal Information: We also collect non-personal information through automated tools, such as:

    • Browser type and version
    • Device type
    • Operating system
    • IP address
    • Cookies and tracking technologies (explained below)

2. How We Use Your Information

The information we collect is used for various purposes, including but not limited to:

  • Order Processing and Fulfillment: We use your personal information to process and fulfill your orders, manage your account, and send order confirmations, tracking updates, and shipping notifications.

  • Customer Support: Your contact details may be used to respond to inquiries, process returns or exchanges, and provide assistance with any issues related to your orders.

  • Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, and special offers about products, sales, and events that may be of interest to you. You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in any email or contacting us directly.

  • Improvement of Services: We use non-personal information to analyze trends, track user interactions on our website, and improve our services, website functionality, and overall customer experience.

  • Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience and gather useful data to improve our website. Cookies are small files stored on your device that help us remember your preferences, track usage patterns, and improve site performance. You can control the use of cookies through your browser settings.

  • Types of Cookies We Use:
    • Session Cookies: These cookies allow you to navigate our website and use its features, such as adding items to your shopping cart. They expire once you close your browser.
    • Persistent Cookies: These cookies remember your preferences and actions across sessions, so you don’t have to re-enter your information each time you visit our website.
    • Third-Party Cookies: We use third-party services, such as Google Analytics, to collect information about your behavior on our site. These cookies help us understand website traffic and improve site functionality.

If you prefer not to use cookies, you can adjust your browser settings to block or delete them. However, please note that some features of our website may not function properly without cookies.

4. Data Security

At Smartopix, we implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure payment processing systems.

  • Payment Information: When you make a payment on our website, your credit card or other payment details are processed through secure payment gateways, and we do not store sensitive payment information on our servers.

  • Account Security: We recommend that you use a strong password to protect your account and prevent unauthorized access. You are responsible for keeping your account information secure.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist with order fulfillment, payment processing, shipping, marketing, and other business operations. These service providers are required to use your information solely to perform the services for which we have hired them and are prohibited from using it for any other purpose.

  • Legal Requirements: We may disclose your information if required by law or in response to a valid legal request (e.g., a court order, subpoena, or government investigation).

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction.

6. Your Rights and Choices

As a customer, you have certain rights regarding your personal information:

  • Access and Correction: You have the right to access the personal information we hold about you and request corrections if any of your information is inaccurate or incomplete.

  • Opt-Out of Marketing Communications: You can opt out of receiving promotional emails and newsletters at any time by clicking the “unsubscribe” link in any email or contacting us directly at info@smartopix.com.

  • Data Deletion: You may request that we delete your personal information, subject to any legal or contractual obligations. To make this request, please contact us at info@smartopix.com.

  • Cookies Preferences: You can manage cookie preferences through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have collected such information, please contact us immediately so that we can remove it from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant updates, we will notify you by posting the revised policy on our website with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us: