Sales Policy for Smartopix

Effective Date: March 20, 2025

Welcome to Smartopix! We are excited to offer a wide selection of stylish and high-quality hats, caps, and accessories to our customers. At Smartopix, our goal is to provide an exceptional shopping experience with transparent, fair, and efficient policies. Below is our Sales Policy, which includes important details regarding pricing, orders, promotions, refunds, and more. We encourage you to read through this policy to understand our terms before making a purchase.

1. Product Availability

  • Stock Availability: All items listed on our website www.smartopix.com are subject to availability. While we strive to keep our inventory accurate, we cannot guarantee the availability of every item at the time of your order. If an item is out of stock or unavailable, we will notify you as soon as possible via email and provide you with an alternative solution (such as a backorder, similar item, or a refund).

  • Pre-Orders: If a product is available for pre-order, the expected shipping date will be clearly stated on the product page. Pre-order items will be shipped as soon as the product is available. Please be aware that shipping times for pre-orders may vary.

2. Pricing and Payment

  • Price Accuracy: All prices displayed on the website are in US Dollars (USD). While we make every effort to maintain accurate pricing, errors may occur. If a pricing error is discovered after an order is placed, we will contact you immediately to resolve the issue. You will have the option to cancel the order or accept the corrected price.

  • Sales Tax: Sales tax will be applied to all orders based on the delivery address. The applicable tax rate will be calculated during checkout and will be included in the final price.

  • Accepted Payment Methods: We offer a variety of secure payment options to make your shopping experience easier:

    • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
    • PayPal
    • Apple Pay
    • Google Pay

  • Payment Processing: After you complete your order, we will process the payment via the selected payment method. Your order will not be shipped until the payment has been successfully processed.

3. Order Confirmation and Processing

  • Order Confirmation: After you complete your purchase, you will receive an order confirmation email with the details of your order. Please review this information for accuracy. If there are any issues, contact our customer support team immediately.

  • Order Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next available business day.

  • Order Cancellation: You may cancel your order within 24 hours of placing it, provided that the order has not been shipped. To cancel an order, please contact our customer support team at +1 (877) 969-9299 or info@smartopix.com. Once the order is shipped, cancellation is no longer possible.

4. Shipping Policy

  • Shipping Methods and Costs: We offer various shipping options to ensure a timely and affordable delivery of your order:

    • Standard Shipping: 5-7 business days (cost calculated at checkout)
    • Expedited Shipping: 2-4 business days (cost calculated at checkout)
    • Express Shipping: 1-2 business days (cost calculated at checkout)

    International shipping is available to select countries, and the cost will be calculated at checkout. Please be aware that customs duties, taxes, and other fees may apply for international orders, and are the responsibility of the customer.

  • Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your order using the provided tracking number.

  • Order Delays: While we strive to fulfill orders on time, delays may occur due to factors such as carrier issues, weather, or high demand. If your order is delayed, we will notify you and provide an updated delivery estimate.

5. Returns and Refunds

  • Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 30-day return window for most products, starting from the date of delivery. To be eligible for a return, items must be unused, in their original packaging, and in resalable condition.

    Non-returnable items:

    • Items marked as final sale
    • Customized or personalized products
    • Items damaged or altered after receipt

    Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item was defective or an error occurred on our part.

  • Return Process: To initiate a return, please contact our customer support team at info@smartopix.com or call +1 (877) 969-9299. We will provide instructions on how to return your item. Once we receive the returned product, we will process your refund within 7-10 business days to the original payment method.

  • Refunds: If you are eligible for a refund, the amount will be credited back to your original payment method. Please note that depending on your payment provider, it may take additional time for the funds to appear in your account.

6. Promotions and Discounts

  • Promotions: From time to time, Smartopix may offer promotions, discounts, or special offers on certain products. These offers are valid for a limited time only and may require the use of a promo code at checkout.

  • Discount Codes: If you have a discount code, enter it at checkout to apply the discount to your order. Discount codes cannot be combined with other offers, unless specified.

  • Price Adjustments: If you purchase an item at full price and it goes on sale within 7 days, we will honor the sale price. Please contact customer service for a price adjustment request.

7. Customer Service

At Smartopix, we are committed to delivering excellent customer service. If you have any questions, concerns, or issues with your order, please do not hesitate to reach out to us. Our customer support team is available to assist you with:

  • Order inquiries
  • Product details
  • Returns and refunds
  • Shipping questions
  • Promotions

Contact Information:

8. Privacy Policy

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details on how we collect, use, and protect your data.

9. Limitation of Liability

Smartopix will not be liable for any indirect, incidental, or consequential damages resulting from your use of our website or the purchase of our products. In no event shall Smartopix’s liability exceed the total purchase price of the product in question.