Shipping Policy for Smartopix

Effective Date: March 20, 2025

At Smartopix, we want to ensure that your shopping experience is as convenient and smooth as possible. We offer reliable and timely shipping options to deliver your order right to your doorstep. Please review our Shipping Policy for important details regarding shipping, costs, and delivery times.

1. Shipping Methods

We offer several shipping methods to meet your needs. Shipping times and costs depend on the delivery address, order size, and shipping method chosen during checkout. The available shipping options are:

  • Standard Shipping:
    Estimated delivery time: 5-7 business days
    Delivery is typically free for orders over a certain amount (see below for more details).

  • Expedited Shipping:
    Estimated delivery time: 2-4 business days
    This shipping method is available for an additional charge, which will be calculated at checkout.

  • Express Shipping:
    Estimated delivery time: 1-2 business days
    This is the fastest shipping option and will be offered at a premium cost, calculated during checkout.

2. Shipping Costs

Shipping costs are calculated based on the delivery location and the shipping method selected. The final shipping cost will be displayed at checkout before you complete your order.

  • Free Standard Shipping:
    Orders over $75 qualify for free standard shipping within the continental United States. This offer is available on eligible products and will be applied automatically at checkout.

  • International Shipping:
    We do offer international shipping to select countries. Shipping fees and delivery times for international orders will vary depending on the destination and the shipping method chosen. Any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the customer.

3. Order Processing Time

Orders are processed within 1-2 business days. Please note that processing times are separate from shipping times and may vary depending on the time of day the order is placed, weekends, and holidays.

  • Orders placed on weekends or public holidays will be processed on the next available business day.
  • If you place an order that includes a pre-order item, your entire order may be delayed until the pre-order item is available for shipment.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your order through our website or the carrier’s tracking system.

If you do not receive your tracking number or have issues with tracking your shipment, please contact our customer service team at info@smartopix.com or call +1 (877) 969-9299.

5. Delivery Times

The estimated delivery time depends on the shipping method you choose and the delivery address:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-4 business days
  • Express Shipping: 1-2 business days

Please note that these delivery times are estimates and actual delivery may vary depending on factors like weather, carrier delays, or other circumstances beyond our control.

6. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. boxes or APO/FPO addresses.
  • International Shipments: Customers outside of the United States may experience longer shipping times and additional customs processing. Please note that Smartopix is not responsible for delays caused by customs processing or international shipping carriers.

7. Lost or Damaged Items

If your order is lost, damaged, or does not arrive, please contact our customer service team immediately at info@smartopix.com or +1 (877) 969-9299. We will work with you and the carrier to investigate the issue and resolve it as quickly as possible.

  • Damaged Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide you with instructions on how to return the item for a full refund or exchange.
  • Lost Packages: In the event your package is lost in transit, we will file a claim with the carrier. If the claim is approved, we will resend the item or issue a refund.

8. Order Changes and Cancellations

Once an order has been placed and processed, it is usually not possible to make changes or cancellations. However, if you need to modify or cancel your order, please contact us as soon as possible at info@smartopix.com or +1 (877) 969-9299. We will do our best to accommodate your request before the order is shipped.

9. Shipping Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. Smartopix is not responsible for any delays or errors resulting from incorrect shipping information. If you notice any discrepancies in your shipping address after placing your order, please contact us immediately to correct the details.

10. Customer Support

If you have any questions or need assistance regarding shipping or delivery, please reach out to our customer service team:

We are happy to assist you with any inquiries regarding your shipment.